We’ve heard it all too often – stories of website designers who disappear after the final invoice is paid, leaving clients with no one familiar enough to make crucial changes or provide support. At 52nd & West, we are firmly opposed to this approach for two main reasons.

Firstly, our philosophy is rooted in client empowerment; once we have completed a website, we ensure that you have the tools and knowledge to make most changes yourself. Secondly, we view every client relationship as a potential long-term partnership, built on mutual trust and ongoing support.

Support and maintenance are critical, especially after a new site is launched. With the right support plan, your site will rarely face common issues such as hacks, downtime, backups or updates because it’s all handled seamlessly through a simple support agreement. For some clients, our sole focus is to provide on-demand support as needed to ensure their site stays in peak condition.

Our mission is to support yours, with tailored monthly or quarterly plans. We respond quickly to new technical challenges, software updates and security threats, so you can focus on getting the most out of your WordPress site. Leave the technical maintenance and security to us, while you grow your digital presence with confidence. Here are some of the ongoing digital support services we offer long after launch:

Post-launch Enhancement

As your needs evolve beyond the initial launch of a site, our dedicated Ongoing Client Support team is ready to help. We provide ongoing support to address functionality updates, refine design elements, create new content and optimise site performance. Whether it’s enhancing functionality, adapting to new business requirements or managing increased traffic, we’ll ensure your site remains agile, responsive and at its best. Count on us to evolve your digital presence as your brand grows and thrives.

Hosting Management

We take full responsibility for your hosting environment, ensuring a seamless experience from set-up to day-to-day operations. Our focus is on delivering a hosting solution that prioritises scalability, high performance and unrivalled reliability. Once established, we maintain this level of excellence through 24/7 support and robust monitoring to ensure your site remains stable and resilient. With ongoing environment management, your site is perfectly positioned for future growth, maintaining its superior quality as it evolves to meet new demands and opportunities.

WordPress Security Monitoring

Your website is a valuable asset, and protecting your WordPress investment is essential. As one of the most widely used CMS platforms in the world, WordPress is a prime target for hackers seeking unauthorised access. That’s why having robust security measures in place isn’t just important – it’s critical. At 52nd & West, we take full responsibility for securing your WordPress site. With 24/7 monitoring, we proactively protect your site, ensuring it remains secure and resilient to emerging threats. You can rest easy knowing your site is in trusted hands.

Website Backups

What happens if your website is hacked or you accidentally delete important website details? Are you prepared to deal with one of these situations with a full backup of your website? Many website owners do not even consider this and are not sure how to even implement a backup. Our backup service includes a daily backup that is stored on a secure server that you can use if a crisis ever arises.

Website Updates

Keeping your WordPress website up to date is crucial to maintaining its security and protecting it from potential hackers. Our daily WordPress update service ensures that your plugins and core WordPress code are always up to date. We actively monitor your plugins for vulnerabilities and quickly resolve any issues related to plugin conflicts. By staying on top of updates, we help keep your site secure, stable and performing at its best. Trust us to keep your WordPress environment resilient to emerging threats and optimised for a seamless user experience.

Maintenance Plans

Your website is a vital part of your business and maintaining its optimal performance and security is key to your success. Our comprehensive maintenance service is designed to fine-tune your site’s performance, protect it from emerging threats and ensure a smooth user experience. Let us handle the technical maintenance so that your website remains secure, efficient and ready to meet your evolving business needs.