Sadly, one of the common stories we hear is where the guys who built the website seemed to magically disappear after the last invoice was paid and now when changes are needed there’s no one who knows about the site.

This story goes against our philosophy for two reasons.

Firstly, when we finish a site build, our clients can make most of the changes themselves and shouldn’t need us too often. Secondly, we see all our clients as potential long term partners.

Support and maintenance is key for any new site and especially soon after launch. We find that with the right support in place a site will rarely have to come back to us for common problems like site hacks, downtime, backups or updates because that’s all covered in a simple support agreement. With some clients, all we do is support their sites if and when they need it.

Our mission is to support your mission on a monthly or quarterly basis, responding promptly to new technical issues, software updates, and security threats. We’ll hold your hand to help you make the most of your WordPress site, while taking care of the technical stuff, maintenance and security. Here are some of the digital support services we provide our clients long after launch:

 Post-launch Enhancement

As your needs evolve after a site’s initial launch, our Ongoing Client Support team will be available to address ongoing needs, including functionality updates, design refinement, new content and performance optimization to meet higher performance demands due to increased traffic.

 Hosting Management

We will be looking after your hosting environment. We’ll set up and run your hosting with a focus on scalability, high performance and reliability and then we’ll ensure that it stays that way with 24/7 support and robust monitoring. With ongoing environment management your site is ideally positioned for future growth and will maintain the same high quality as it evolves and develops.

 Wordpress Security Monitoring

Your website is kind of a big deal. So protecting your WordPress investment is a no brainer. Because of its popularity, WordPress is one of the most popular CMS systems for hackers to try to gain access to. Therefore, it is critical that you have security checks in place. We will maintain responsibility for ensuring your WordPress website stays safe and secure with 24/7 monitoring.

  Website Backups

What happens if your website is hacked or you accidentally delete important website details? Are you prepared to deal with one of these situations with a full backup of your website? Many website owners do not even consider this and are not sure how to even implement a backup. Our backup service includes a daily backup that is stored on a secure server that you can use if a crisis ever arises.

  Website Updates

Updating your WordPress website is a critical component of ensuring your website stays secure and free from hackers. Our daily WordPress update service will ensure that your plugins and core WordPress code is kept up to date. We will monitor your plugins for vulnerabilities and address any issues with plugin conflicts.

 Maintenance Plans

Your website is an important part of your business. Our maintenance service can help you fine tune your performance and keep your website secure.